Privacy Policy
REACH Therapies is committed to protecting your personal information and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website, book an appointment, or receive treatment.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Effective date
17/03/2026
Business name
REACH Therapies
Website
www.reachtherapies.co.uk
Data Controller
The data controller responsible for your personal information is:
Rob Shingler
REACH Therapies
Email: info@reachtherapies.co.uk
Information We Collect
We may collect and process the following information:
Personal information:
- Name
- Date of birth
- Address
- Email address
- Phone number
- Emergency contact details
Health information:
To provide safe and appropriate treatment we may collect health-related information including:
- Medical history
- Current injuries or pain
- Medications
- Lifestyle and physical activity information
- Treatment notes and assessments
Health information is considered special category data under UK GDPR.
Website information:
When you visit our website we may collect:
- IP address
- Browser type
- Website usage data (via cookies or analytics tools)
How Your Information Is Used
Your personal information is collected for the following purposes:
- Managing appointment bookings
- Providing safe and appropriate sports massage treatment
- Maintaining accurate treatment records
- Communicating with you about appointments
- Providing aftercare advice or follow-up communication where appropriate
- Complying with legal and professional obligations
Your information will only be used for purposes directly related to the services provided.
How Your Data Is Stored
Client records and appointment information are stored securely using a professional practice management system.
Appropriate security measures are in place to protect personal data from loss, misuse, unauthorised access, or disclosure.
Access to your personal information is restricted to authorised personnel only.
Data Retention
Client records are retained for a minimum period in line with professional standards and legal requirements.
In most cases, treatment records will be kept for at least 7 years after your last appointment. After this period, records may be securely deleted.
Sharing Your Information
Your personal information will not be sold or shared with third parties for marketing purposes.
Information may only be shared in the following circumstances:
- Where required by law
- With your explicit consent
- If necessary to protect your health or safety
Your Rights
Under UK data protection law you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data where appropriate
- Restrict or object to the processing of your data
- Withdraw consent where processing is based on consent
Requests can be made by contacting us using the details above.
Cookies
Our website may use cookies or similar technologies to improve user experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.
Changes to This Policy
This privacy policy may be updated from time to time to reflect changes in legal requirements or business practices. The most recent version will always be available on this website.
Contact
If you have any questions about this privacy policy or how your data is handled, please contact:
Rob Shingler
REACH Therapies
Learn to Heal
79 Market Street
Pocklington
York
YO42 2AE
Email: info@reachtherapies.co.uk